01. Why is this important to me?
Whether you're uninsured or insured on a high deductible
plan, it’s your money and it’s important to you. Until now, the
prices and costs of healthcare were not visible to the patient
(well not until months afterwards when the trail of bills starts
to appear). Given that patients are bearing more of the cost of
care, SnapHealth empowers you with information ahead of time so
you can make an informed decision about your care, including the
02. What is price transparency?
Price Transparency occurs when all parties involved know the
price of a product or service that is being purchased or sold.
Historically, patients have been completely left in the dark
about the costs of healthcare, and surprisingly, so have
doctors. Price transparency promotes competition among sellers
of goods and services, which in turn can lead to lower costs for
03. Where do SnapHealth prices come from?
healthcare transparency tools out there, the prices shown on
SnapHealth are actual and not just estimates based claims
test facilities list actual prices for specific services and
tests that they are willing to accept for pre-payment.
usually differ from what providers/facilities charge for
traditional billing methods because providers are able to
save money on overhead costs with prompt, pre-payment.
04.What are “Average Prices”?
SnapHealth also features average prices for office visits,
tests and services specific to your metropolitan area, which are
an average of Medicare and commercial insurance pricing.
05. Is SnapHealth Secure?
Yes, we've taken every measure to comply with the Federal
HIPAA (health privacy) regulations to ensure your information is
completely secure and protected.
06. Is SnapHealth meant to replace my insurance plan?
No. SnapHealth is a platform effectively used in conjunction
with a high deductible health insurance plan, to get more value
on out-of-pocket purchases, as well as by self-insured employers
or by anyone that is uninsured.
Prices for the exact same service can vary by as much as 90%,
so knowing the actual price of a service, coupled with
pre-payment provides a substantial advantage for you, the
07. What can be purchased on SnapHealth?
SnapHealth is best used for non-emergency healthcare
purchases: doctors visits, specialist care, labs and imaging —
just to name a few.
08. Can I use SnapHealth without being an employee of a client
Yes! You'll often be surprised - you can see a doctor for
between $50-120 and get a CT scan for just a couple hundred
If you're an employee of a client company, we directly link to
your employee benefits, so your employer is able to pay their
portion of your care and your benefits information is updated
09. Are all providers the same?
No. There are many factors to consider when choosing
healthcare providers: location, language, credentials, reviews,
gender, price and more. SnapHealth provides consumers with
information — including reviews from patients who have seen this
provider before — to find the best fit for their healthcare
10. What if I don't know what services/tests I need?
In those situations, consider purchasing a "General
Consultation" from a provider of your choosing. Once in their
office, the provider can assess you and then make a
recommendation as the best course of action. Be sure to ask
about the costs associated too, so that you can make an informed
11. I've purchased a service or test on SnapHealth, now what?
If you haven't already, you will need to call the provider's
office and schedule your appointment. After your purchase is
complete, you will receive an email confirmation, along with a
payment voucher attached, to print and bring with you to your
appointment. Our customer support number is conveniently listed
on the voucher, so the provider's administrative staff may call
us with any questions they may have.
12. What if I need more services or tests, once in the
provider's office, than what I paid for on SnapHealth?
Once at your appointment, the provider may recommend
additional tests or services. Be sure to discuss your options,
along with the associated costs and decide the best course of
action with your provider. You are responsible for any
additional costs incurred during your visit.
13. What if a provider sends me a bill for something I've
already paid for on SnapHealth?
There is always a chance that the provider's office billing
software may automatically generate an invoice for services that
have already been paid for on SnapHealth. If this happens,
simply call or email our customer support and we will contact
the provider on your behalf to resolve the issue.